Troubleshooting

Nobody can hear me

• Check the microphone icon is active in the control bar.
• Make sure the browser has microphone permission (the lock icon next to the URL).
• Try toggling AI noise suppression off in the control bar — on rare devices it conflicts with specific mic drivers.

Video is black or frozen

• Refresh the tab. MobiNow will rejoin your session automatically.
• Close any other app that might be using the camera (Zoom, Teams, OBS).

Poor quality

• Move closer to your router or switch from Wi-Fi to Ethernet.
• Drop to a voice room if video isn't essential — it uses a fraction of the bandwidth.

Still stuck?

Email support@thecallbridge.com with the room URL and the approximate time the issue happened — we can look up the session diagnostics server-side.